hi99 Privacy Policy

Information We Collect

When you register for an account, use our services, or contact us, hi99 may collect the following categories of personal information:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address.
• Account credentials: username and encrypted password used to access hi99.
• Financial information: deposit and withdrawal transaction records, including payment method details (e.g., bKash, Nagad, Rocket account references) to the extent required to process transactions.
• Technical data: IP address, browser type, device identifiers, operating system, and pages visited on the hi99 platform.
• Behavioral data: gaming history, betting patterns, session duration, and preferences to help us personalize your experience and detect responsible gaming concerns.

How We Use Your Information

hi99 processes your personal data for specific, lawful purposes. We use your information to:

• Create and manage your player account, verify your identity, and ensure compliance with age and eligibility requirements (21+ only).
• Process deposits and withdrawals securely through payment partners like bKash, Nagad, and Rocket.
• Personalize game recommendations, promotions, and bonus offers relevant to your preferences and activity on the platform.
• Monitor gaming activity to support responsible gaming initiatives, including detecting signs of problem gambling and enforcing self-exclusion requests.
• Fulfill our legal and regulatory obligations, including fraud prevention, anti-money laundering (AML) checks, and record-keeping requirements.

Data Sharing and Disclosure

hi99 does not sell your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers and technology partners who assist us in operating the platform — these parties are bound by strict data processing agreements and may only use your data as instructed by hi99.
• Payment processors and financial institutions (including bKash, Nagad, Rocket, and partner banks) solely to facilitate transaction settlement and fraud screening.
• Competent legal authorities when required by applicable law, court order, or to prevent imminent harm — hi99 will only disclose the minimum information necessary and will attempt to notify you in advance where legally permissible.

Cookies and Tracking Technologies

hi99 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, maintain your session, and analyze usage patterns so we can continuously improve the service. Cookies are small text files stored on your device.

You may adjust your browser settings to refuse cookies or be notified when a cookie is being set. Please be aware that disabling certain cookies may affect the functionality of the hi99 platform, including your ability to log in and access your account. We do not use cookies to serve advertising from third-party ad networks.

Data Security Measures

hi99 employs industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions between our users and servers are encrypted using SSL technology. Access to personal data within our organization is restricted on a strict need-to-know basis, and all staff who handle player data are trained in data protection best practices.

While we take every reasonable precaution to safeguard your data, no digital platform can guarantee absolute security. We advise all hi99 players to use strong, unique passwords, enable any available two-factor authentication, and never share their login credentials with anyone. If you suspect your account has been compromised, please contact our support team immediately.

Payment Data Handling

hi99 takes special care when handling financial data. Payment transactions processed through bKash, Nagad, Rocket, Upay, or bank transfer partners are handled in accordance with those providers' security standards. hi99 does not store full card numbers or mobile banking PINs on its own servers. Transaction references and amounts are retained only for the period required by financial record-keeping obligations and to resolve any disputes that may arise. All payment data is treated as highly sensitive and access is limited to authorized personnel only.

Your Rights as a Player

hi99 respects your rights regarding your personal data. Depending on applicable laws and our internal policies, you may be entitled to exercise the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right of rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances, request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: ask us to limit how we use your data while a dispute or correction request is pending.
• Right to data portability: receive your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact our support team via email. We will respond to verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them, and certain data may be retained to meet our legal obligations even after an erasure request.

Data Retention

hi99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, financial, and compliance obligations. Transaction records and account information may be retained for a minimum period required under applicable financial regulations. Once the retention period has expired and there is no longer a lawful basis for continued storage, your data will be securely deleted or anonymized. If you close your hi99 account, certain records may still be retained for the legally required duration.

Third-Party Links

The hi99 platform may reference or display the names of third-party payment services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and sports leagues (such as BPL, IPL, and ICC events). This Privacy Policy applies solely to data processed by hi99 directly. hi99 is not responsible for the privacy practices of third-party game studios or payment processors. We encourage you to review the privacy policies of any third-party service you choose to use in connection with our platform.

Protection of Minors

hi99 is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm they are 21 years of age or older. If we become aware that personal data has been inadvertently collected from a minor, we will take immediate steps to delete that information from our records. Parents and guardians are encouraged to use appropriate parental controls and to monitor the online activities of those in their care. If you believe a minor has registered on hi99, please notify us immediately via our support email.

Changes to This Privacy Policy

hi99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered players via email or a prominent notice on the hi99 platform. The updated policy will display the effective date at the top of the document.

Your continued use of hi99 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and contact our support team to close your account.