Responsible Gaming at hi99
We are committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Your wellbeing always comes first.
Our Commitment to Safe Play
At hi99, responsible gaming is not a checkbox — it is a core principle embedded in every part of our platform. We believe that gambling should always be a form of entertainment, never a source of stress or financial hardship. Our team works continuously to build tools that help you stay in control, make informed decisions, and enjoy your experience without going beyond your personal comfort zone.
hi99 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand the local context and are dedicated to ensuring that our platform remains a positive part of your leisure time. All players using hi99 must be 21 years of age or older, and we take this requirement seriously through active verification measures.
Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with.
Time-Out Feature
Take a short break from the platform for 24 hours, 7 days, or 30 days whenever you feel you need one.
Self-Exclusion
Request a longer self-exclusion period of up to 12 months or more if you feel gambling is becoming a problem.
Account Verification
We verify player age and identity to ensure that only adults aged 21 and above can access real-money games on hi99.
Reality Checks
Receive periodic in-session reminders showing how long you have been playing and how much you have spent during that session.
24/7 Support
Our support team is available around the clock to help with responsible gaming queries, account restrictions, or any concerns you may have.
Gambling involves financial risk. Never bet money you cannot afford to lose. If you feel gambling is negatively affecting your life, please use our self-exclusion tool or contact our support team immediately. Help is always available.
How to Stay in Control
Responsible gaming starts with self-awareness. Follow these practical steps to keep your gaming experience positive and within healthy limits.
- Set a strict personal budget before you start playing and never exceed it, regardless of wins or losses.
- Treat gambling as entertainment — never as a way to earn income, recover debt, or solve financial problems.
- Use the deposit limit tool to cap how much you load into your hi99 account each day, week, or month.
- Take regular breaks during gaming sessions and avoid playing for longer than one hour at a stretch without a rest.
- Never play while emotionally upset, intoxicated, or under significant financial pressure — these conditions impair judgment and increase risk.
Recognising Problem Gambling
Problem gambling can develop gradually and may not always be obvious at first. Common warning signs include chasing losses by betting more to recover money you have already lost, neglecting work, studies, or family responsibilities because of gambling, borrowing money or selling possessions to fund gambling, and feeling anxious or irritable when not gambling. If any of these signs feel familiar, it is time to seek support.
At hi99, we treat every responsible gaming request with complete confidentiality and without judgment. Our platform uses SSL encryption to protect your data, and any restriction you place on your account is processed by a dedicated team — not an automated script. You are never alone in this process.
Frequently Asked Questions
Need Immediate Support?
If gambling is becoming a concern for you or someone you care about, our responsible gaming team is ready to help. Reach out to us at any time — we respond promptly and treat every case with full discretion.
[email protected]Ready to Play Responsibly?
Explore hi99's full range of games knowing that our responsible gaming tools are always there to support you. Play smart, play safe.